TERMS & CONDITIONS:

These terms and conditions are effective as of December, 2024.

All purchases and bookings are subject to the following terms and conditions.

• Bookings can only be made through the Milyana Sound Therapy website which full payment is required upfront to secure your session.

• All sessions cannot be gifted or transferred to another person as your session is specifically for you. If you would like to buy a session for another, gift vouchers are available for purchase through direct emailing to Milyana Sound Therapy.

• Distant session synopsis’s are sent directly to the client with a 1 week turn around time unless otherwise specified.

CONFIDENTIALITY:

• Milyana Sound Therapy ensures that all client information and records will be protected and remain confidential.

• Milyana Sound Therapy agrees to not share, sell or distribute any of the information provided by the client.

• Client information and the post session synopsis won’t be discussed with anyone other than the client and will be sent directly to the client.

• Milyana Sound Therapy minimises the personal client information required for your protection and prioritises the security of the collected information. We are not responsible for any 3rd party interference relating to this website or transfer of information.

• Records will be retained according to the Privacy Act.

CANCELLATION POLICY:

DISTANT SESSIONS:

• Distant sessions can be rescheduled up to 24 hours before your appointment time. You can find the rescheduling link in the initial confirmation email.

• In the event of you requiring to cancel your appointment, all distant sound sessions require a minimum of 48 hours notice for a full refund. This does not include the card processing fee of 2.2%.

• If less than 48 hours notice is given in regards to your cancellation the full payment of the session will not be refunded. Instead a credit will be admitted to you starting from the date of your initial booking with a time cap of 3 months. If the credit does not get used within the 3 month limit your credit will expire. This credit is non-transferable and can only be used for the person & session that it was purchased for.

IN PERSON SESSIONS:

• In person sessions can be rescheduled up to 24 hours before your appointment time. You can find the rescheduling link in the initial confirmation email.

• In the event of you requiring to cancel your appointment, all in person sessions require a minimum of 48 hours notice for a full refund. This does not include the card processing fee of 2.2%.

• If less than 48 hours notice is given in regards to your cancellation the full payment of the session will not be refunded. Instead a credit will be admitted to you starting from the date of your initial booking with a time cap of 3 months. If the credit does not get used within the 3 month limit your credit will expire. This credit is non-transferable and can only be used for the person & session that it was purchased for.

Please be aware that for both distant and in person sessions, the preparation for your session has already begun before the designated appointment time.

Thank you for understanding the boundaries in place in regards to cancelling and rescheduling.

RETREAT OFFERING:

• To secure Milyana Sound Therapy’s retreat offering a 25% deposit of the full retreat price is required to secure this booking.

• This deposit is non- refundable if you decide to cancel your retreat within 30 days of your retreat starting.

• Full payment is required within 14 days of the retreat finishing.

By using the services within this website you are agreeing to the above Terms & Conditions and Policies.